Why Quality Control Matters
In the AVL Industry

In the world of audio, video, and lighting, where precision meets creativity, quality control stands as the unseen architect of success. At CTS AVL, ensuring the highest standards of equipment quality and readiness is not just a practice — it’s a promise. This commitment to excellence is what allows us to deliver breathtaking experiences that resonate long after the event concludes.

Preparedness Begins with Well-Maintained Equipment

Imagine arriving onsite, surrounded by the buzz of anticipation, knowing that every piece of equipment in your arsenal is primed and ready. At CTS, we value the art of preparedness. Our rigorous maintenance protocols ensure that when issues arise — and they inevitably do in live environments — they are merely the spontaneous challenges of the day, not the ghosts of neglected maintenance. We are dedicated to bringing only top-tier, fully functional equipment to every event, ensuring that broken gear is left behind. As we like to say, there are only two kinds of gear that break: old gear and new gear. It’s not the age of the equipment that determines its reliability, but rather its condition. We ensure that every piece of equipment — whether old or new — is in optimal condition when selected for an event.

The CTS Standard: Uncompromising Equipment Goals

Unlike the largest AV companies, which prioritize acquiring the latest trending gear, our focus lies in ensuring that our equipment is not only high-quality and well-maintained, but also effectively meets the unique needs of our clients. Our vision extends beyond just having the newest technology; we prioritize the expertise of our experienced team and our commitment to aligning with our client’s goals, offering value beyond technology alone. While maintaining stellar standards of maintenance and quality is crucial, the state of our equipment reflects the value we place on our business, our customers, and the industry as a whole. Each item is tested, packaged, and presented in a manner that embodies our brand — professional, pristine, and purpose-ready. This philosophy also extends to our people; every technician is an expert, equipped to navigate onsite challenges efficiently. Our technical team is client-facing and exhibits professionalism, with engineers confident in the equipment they deploy rather than being stuck troubleshooting issues behind the scenes at the event site.

An Insider’s Look at Our Quality Control Process

At CTS, the journey of quality control begins the moment gear returns from an event. Our “de-prep” process is as crucial as the preparation itself. Our team meticulously inspects, tests, and verifies every piece of equipment before it is returned to the shelf. This rigorous cycle ensures that, as we prepare for future events, our timeline remains uninterrupted by unforeseen equipment failures. With tighter timelines and the need to accommodate our clients’ last-minute requests and additions, having functional equipment readily available is essential. Our commitment to quality means that when equipment is pulled for a show, it is guaranteed to work, providing you with peace of mind.

Leaders in Quality and Training

Training isn’t merely a checkmark on our list — it’s our mission. For instance, our CTS University program is an initiative that offers industry technicians free training and workshops as well as the opportunity to share expertise, all while fostering a sense of community within the AVL world. As a result, we actively take part in empowering technicians with the knowledge to manage and repair equipment, significantly reducing gear inefficiencies during events. High production quality relies not only on the gear itself but also on the people behind the scenes who ensure everything works seamlessly.

At CTS AVL, quality control is more than an operational requirement. It is a foundational pillar supporting our mission to deliver extraordinary experiences and foster an industry where excellence is the norm. With every event and every partnership, we renew our commitment to this cause, ensuring that when we move the room, we move the world.